Help & FAQ
Q: WHO CAN I CONTACT WITH A QUESTION?
Please contact your Account Manager with questions. For order related questions, or if your Account Manager is unavailable, you may contact Customer Service by email at firstname.lastname@example.org or by phone at 1.888.446.4606 EST.
Q: WHAT DO I DO IF AN ITEM I'D LIKE TO PURCHASE IS OUT OF STOCK?
We make every attempt to ensure products sold on butterlondon.com are in stock at all times. If an item is labeled temporarily out of stock, we expect to have the item back in stock in the near future. Please enter your email address to be notified of any stock updates on the product page.
Q: WHAT IS YOUR RETURN/EXCHANGE POLICY?
Product(s) purchased on butterlondon.com may be returned to us within 30 days of receiving your order. Please contact your Account Manager to initiate your return prior to sending back your product. Visit butterlondon.com/shipping-and-returns for more details.
Q: WHEN WILL I RECEIVE MY ORDER?
Visit butterlondon.com/shipping-and-returns for shipping times for each method. After your order is shipped, you will receive an email confirmation with a tracking number. You can also track your orders by logging into your account and clicking here, view the order you would like to track and selecting the "shipments" tab.
Q: HOW DO I CHECK ON AN ORDER I HAVE PLACED?
You may check the status of your order by logging into your account and clicking here.
Q: DO YOU ACCEPT INTERNATIONAL ORDERS?
At this time we only ship to US addresses.